Help and frequently asked questions

Can I pay by invoice?

Invoices must be billed to a valid school address. If you do not work at a school, you will need to pay by debit or credit card.

When requesting an invoice you will need to provide a contact name and an invoice number. The invoice number is for your school records, so if you’re not sure what to put ask your bursar or school secretary.

Do I have to receive the printed leaflets to run a Book Club?

No, it is easy to set up and run a club online without the leaflets. Please ask us for a guide on how to do this.

How can I contact you?

We’re always pleased to help with any queries you may have.

Call us between 8.30am – 5pm UK time on:

+44 1993 893474

Email us at:

How can I get my books delivered to my child’s school?

If your child’s school has a Book Club order open you can have your books delivered to the school for FREE . This will be as part of the whole school’s order that will be distributed to the children in class.

As you go through the checkout choose the school that you’d like the delivery to be made to receive free books from your order. When you get to the delivery screen you will be able to choose the school for your delivery address. If this is not an option then the school does not have a Book Club order open. You will need to check with the school to find out when this will be available.

How can I transfer Rewards to my account from other teachers/members of staff accounts to spend them?

  • Please log into your account.
  • From the drop down menu box at the top left hand side of the screen click on Your Account.
  • Then click on your account again.
  • Scroll down on the left hand side of this screen and click on the Your Rewards Icon. Any available Rewards are listed at the top of this page with the customer number, serial number, value and expiry date. You will need these details from your colleague to add the Rewards to your account.
  • Once you have the information, scroll down the Your Rewards page and enter your colleagues details’ serial number in the first box, followed by customer number in the second box. Click the green add icon.
  • The rewards should appear at the top of the screen. Repeat this process for all the Rewards you are adding

How can parents view the progress of their order?

1. Parents can log into their account. From the drop down menu bar (top Left) choose Your Account, then Your Orders.

2. Click View Details to see the progress of the order.

How do I cancel my order once confirmed?

If you have confirmed an order online within 5 minutes you should be able to reopen the basket and the items will return to your basket. Once an order has been confirmed, extracted and scanned as dispatched, it is not possible to cancel the shipment. You may return it to us within 14 days for a full refund. Please see Scholastic Returns Policy in the FAQ section.

How do I change my email address?

1. Log into your account from the drop down menu bar (top left), choose Your Account and Your Account again.

2. Scroll down to the email address section and enter your new email address followed by the green update icon. If you have forgotten your password please contact to request a temporary password.

3. Once received, from the drop down menu bar (top Left) choose Your Account and Your Account again. Scroll down to the password section and enter your new password followed by the green update icon.

How do I claim a refund for admin charges?

Please contact us at

We can refund the admin charges either in the form of a Reward voucher (any value) or Bank transfer if the value is over £100.00. We would require the school bank details: ACCOUNT NAME, ACCOUNT NUMBER, SORT CODE, IBAN CODE, BIC/SWIFT NUMBER. Payments can only be refunded in Dollar, Euro or Stirling currencies.

How do I download a pdf invoice for a web order?

1. Log into your account. From the drop down menu bar (top Left) choose Your Account and click on Your Account again on the next page.

2. Scroll down on the left hand side of this page and click on the Blue Your orders icon.

3. You will see a list of all the orders placed with us. Click on the relevant order to view details and the pdf invoice to view and download.

How do I open a group order?

1. Log into your account at click on the YOUR SCHOOL icon (top right hand side of screen, next to the blue shopping basket).

2. Click on the green run a book club today icon.

3. Enter the date you wish parents to order by.

4. Add a Book Club name (your name or class name would be fine).

5. Tick the box to receive daily email updates showing how many parents have ordered.

6. Choose a currency. Add an administration charge if required. (We may already have an administration charge listed for some countries to cover duty and taxes).

7. When complete click on the green create Book Club Icon. You will receive confirmation that a group order has been opened and may then proceed to the Tool Kit for assistance with promoting the Book Club at your school, and your unique URL to give to the parents will be listed

How do I remove a school from the list of schools in the header?

To remove a school from your list of schools at the top of the page just go to your Manage Account page, scroll down the page until you see your list of schools and then select the ‘remove’ cross on the right-hand side. (Please note: If you have asked us to deliver an order to this school you will not be able to delete it.)

How do I spend my Scholastic Rewards?

Rewards can be used by schools to purchase most of the hundreds of books and resources available to buy from Scholastic.

Please note that ‘Reward only’ orders will incur a £6.95 p&p charge so we would suggest that you always include these with your paid order.

To find out more, take a look at our guide to Scholastic Rewards.

How do I view my previous order details?

Log into your account. From the drop down menu bar (top Left) choose Your Account and click on Your Account again on the next page. Scroll down on the left hand side of this page and click on the Blue Your orders icon. You will see a list of all the orders placed with us. Click on the relevant order to view details.

How long should I run the club for?

2-3 weeks maximum so parents who order early do not have to wait too long for their books to arrive.

How long will it take for my books to be delivered?

This will depend on how you choose to have your books delivered:

2. School delivery If you have your books delivered to your child’s school for FREE your Book Club Organiser in school should be able to tell you when the books will arrive. They will need to confirm the whole school’s order and then we will deliver the books to school within 10 working days.

How many Scholastic Rewards do I have?

If you work for a school you may receive your Scholastic Rewards online or printed on your advice note.

Online Rewards

You can find out your online Rewards balance by logging in to this site, selecting Manage account at the top of the page and then choosing the Rewards link from the menu.

Printed Rewards

The value of any printed Rewards that you have received will only be taken from your order if you enter the serial number into the appropriate box during checkout process. Your printed Rewards will not be displayed as part of the total on the left-hand side of the Scholastic Shop pages.

Getting help

If you think that your online Rewards total is incorrect, or if your printed serial number is not recognised, please call us on +441993893474.

I cannot find my school on your web site


If you are trying to place an order using your schools group ordering page and cannot locate it on the web site using the URL Link supplied to you by the school, you may have missed the deadline date that the school set to receive parent orders, and the page has closed.

Please do not attempt to place an order if the group ordering page is not visible. We kindly request that you check with the school to ask when they will be running the club again, to enable you to place your order.


If you work at the school and cannot locate it on our web site using the name, address, or zip/post code the school may not have previously registered with us. Please contact us at and we will be happy to check our data base for any schools with similar names in your country. If none can be located we are happy to send a registration form and instructions on how to run the club and place orders.

I have asked for my books to be delivered to school. How will I know my children will get their books?

The Book Club Organiser at your school should be able to let you know when the order is expected in. After the deadline has passed they will then need to confirm the total order and we will then deliver the books to school for them to distribute in 10 working days.

My children go to different schools can I choose for my Rewards to go to two schools?

If you’re buying books for children that go to two different schools and you want both schools to benefit from your order you will need to go through the checkout twice. Once selecting your first chosen school and then again selecting your second chosen school.

The link to change my password is not working

Log into your account. Then from the drop down menu bar (top Left) choose Your Account and Your Account again. Scroll down to the password section and enter your new password followed by the green update icon.

What are Scholastic Rewards?

Schools earn Scholastic Rewards by running Book Clubs and through purchases made by teachers from our shop – we donate 20p in Scholastic Rewards to a school of the customer’s choice for every £1 spent on the Scholastic Shop.

Rewards can be used by schools to purchase most of the hundreds of books and resources available to buy from Scholastic.

How to use Scholastic Rewards

What are the opening and closing dates for Book Clubs this year?

March 2024 Book Club
  • Opens: 9th February 2024
  • Closes: 23rd May 2024
May 2024 Book Club
  • Opens: 17th April 2024
  • Closes: 23rd August 2024
Summer 2024 Book Club
  • Opens: 24th May 2024
  • Closes: 9th August 2024

What is a Lexile?

Lexiles are the global standard in reading assessment. They are unique as they are able to measure a child and a book on the same scale – ensuring the right book gets to the right child at the right time. Lexile measures are based on over 30 years of research and are the most widely adopted measure of reading level and text difficulty. Teachers and students use Lexile measures to select books at a level that will challenge students – not so difficult as to be frustrating, but difficult enough to encourage reading growth. Find out more at

Lexiles will be represented by a number followed by the letter ‘L’ for Lexile. For example: 650L The number is based on computer analysis of semantic elements of whole prose text, word frequency and sentence length. In addition, the theme, content and age-appropriateness are taken into account. Occasionally, there are more letters that appear before the number, such as HL650L. These codes are:

AD: Adult Directed

Picture books are frequently considered for an AD or “adult directed” code because they are usually read to a child, rather than a child reading them independently.

NC: Non-Conforming

The NC code is applied to books that have a Lexile measure markedly higher than is typical for the publisher’s intended audience or designated developmental level of the book.

HL: High-Low

A text designated as “HL” has a Lexile measure much lower than the average reading ability of the intended age range of its readers.

IG: Illustrated Guide

The IG code is applied to books that consist of independent pieces or sections of text such as in an encyclopedia or glossary.

GN: Graphic Novel

The GN code indicates that the book is a graphic novel or comic book.

BR: Beginning Reader

Beginning Reader (BR) is a code given to readers and text that are below 0L on the Lexile scale.

NP: Non-Prose

NP stands for Non-Prose. Some common examples of non-prose content are poems, plays, songs, recipes, and text with non-standard or absent punctuation.

What is my credit card security code?

Credit card Security Number

Your card’s security code is the final three digits found on the signature strip on the reverse of your card.

What should my Book Club order name be?

If there is more than one Book Club running at your school, when parents order online they will be asked to choose which Club they would like to order from.

You should therefore give your Club a name that parents will recognise, for example, ‘Mrs Smith’s Spring Book Club’.

This is what a list of open orders might look like:

List of open Book Club orders at one school

When do you automatically close school group orders?

We’ll automatically check out parents’ orders that have been paid for online three days after your deadline date. If you want to get their books earlier you can always return and confirm them before this time.

Got extra school orders? Then please add them to your basket before we close it and confirm the order so that we can get all your books sent to you together. If you don’t confirm it within the three days then we’ll just send you the books parents have ordered and paid for online so that you can have chance to complete your school order in your own time.

Got an alternative delivery address? If you’d like your school group order to be sent to an address that’s different to your nursery or school address then please confirm your order within three days after the deadline date and change your delivery address as you go through the checkout.

Which offers can my school receive printed leaflets?

September, November and March. We also have new offers available for January, May and Summer, these can be found online.

Book Club coordinators can change their leaflet allocation and choose which months they would like to receive leaflets and the amount of leaflets required.

Why do I need to quote my EORI or Tax ID number?

Customs are now requiring this information to clear the parcels. If we have this to pass on this will help your order go through customs smoother and quicker.

Why do your exchange rates vary from the current market rates?

We set our USD and Euro exchange rates at the beginning of each school term. This ensures rates remain consistent throughout the term and match the prices advertised on the websites and printed leaflets. Any fluctuation in market rates are not reflected in the ISBC exchange rates for that term.

If you have any queries about exchange rates please contact our Customer Services team at

Why has my order incurred a delivery charge?

Postage to your address is free. However some countries have import customs charges that you need to pay for your books to get to you smoothly.

Where we know that duty is payable when importing books into a country we will send all orders DDP (Delivery Duty Paid), and a percentage charge will be added to your order total to cover this amount. Please see the list of countries below.

If your country is not on this list, please be aware that you may face additional duties and customs charges.

Country DDP Charge (%)
Antigua and Barbuda 10.00
Argentina 5.00
Bolivia 10.00
Cambodia 10.00
Cayman Islands 5.00
Colombia 25.00
Ecuador 5.00
Ghana 5.00
Guatemala 25.00
Indonesia 20.00
Israel 25.00
Jamaica 5.00
Malta 5.00
Mexico 15.00
Mongolia 10.00
Morocco 5.00
Nicaragua 5.00
Nigeria 10.00
Panama 5.00
Puerto Rico 15.00
Qatar 10.00
Saudi Arabia 10.00
South Africa 14.00
Taiwan 5.00
Thailand 5.00
Uruguay 10.00
Venezuela 15.00
Vietnam 20.00

Why have I been asked to provide a school name?

Scholastic International School Book Club can only offer delivery to school addresses.

You can order from this online shop if:

  • You work in a school.
  • Your child’s school is currently running a Scholastic Book Club and has enabled online ordering.

Why is the ISBN number not listed on pack items on your web site?

Pack ISBN’s are dummy ISBN’s for our internal use only.

Why is the price more when I pay with Rewards?

As you have earned the rewards as 20% of your paid order value on the discounted prices on our web site, we cannot offer a further discount when spending them.

Why was an item available when I ordered and is out of stock when the order was confirmed?

Stock of the item was expected to arrive at our warehouse before your order was confirmed. Unfortunately there was a delay in the delivery and the title was then listed as out of stock.